Return and refund policy

At Noorevo, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our refund and exchange policy below.

🔁 Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • The item must be unused, unworn, and in its original packaging with all tags intact.

  • You must request a return within 7 days of receiving your order.

  • The item must be sent back to us within 3 days of approval.

Note: Returns are not accepted for fragrances, innerwear, sale items, or customized products unless the item received is damaged or incorrect.

💰 Refunds

Refunds are offered in the following cases:

  • You received a wrong or damaged item.

  • The product is out of stock after you placed the order.

  • The order is canceled before it is shipped.

Refund Method: Refunds are issued via bank transfer or wallet credit (depending on your original payment method) within 5–7 business days of receiving and inspecting the returned item.

🚫 Non-Refundable Items

  • Items bought during sale or clearance

  • Fragrances and hygiene-sensitive items

  • Customized or stitched products

  • Change of mind after order dispatch

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective product).

  • For damaged products, kindly share clear photos or videos with your complaint.

📲 How to Request a Return or Refund

  1. Email us at help.noorevo@gmail.com or WhatsApp us with your order number.

  2. Describe the issue and attach photos if necessary.

  3. Our support team will respond within 24 hours with return instructions.

❗Note

We reserve the right to reject returns or refunds that do not meet the above conditions.

💬 Need Help?

If you have questions or concerns about our refund policy, feel free to reach out:
📧 Email: help.noorevo@gmail.com
📱 WhatsApp: +92-345-4664672
🌐 Website: www.noorevo.com